It’s no secret that modern technologies are becoming more and more part of a person’s daily life every day. This trend has not bypassed the taxi service. For successful activity, in conditions of high competition, it is simply necessary to keep up with the times. That is why Wadhurst Airport Taxi choose a solution for automating various processes in the work of the dispatch service.
First of all, their task is to help taxi services, to make their work more productive and convenient. And this is directly reflected in the level of customer service. Accordingly, a simple formula can be derived:
High-quality work of the taxi service = satisfied and numerous customers
Why is it better to switch to the software for the dispatch service, if there are old, proven methods of work? Let’s take a closer look at this issue.
What does the dispatch service automation program provide:
● Let’s start with the integration of IP telephony, the use of which makes it possible to optimize telephone costs, increase the speed of order processing, reduce the number of operators and improve the quality of services provided, in other words, you can organize a full-fledged call center in your service.
● Do not forget about sms notifications, this module will allow you to unload the work of operators, and due to the fact that all information will be provided in an sms message, customers will not have to remember the brand of the car and the time of submission.
● Not so long ago, payment terminals began to appear in taxis. In the modern world, bank cards have gained wide popularity, people use them both when making purchases in a store, paying bills, and paying for taxi services, so many customers will prefer the service that can provide cashless payments.
● There are terminals not only for customers, but also for the taxi service workers themselves. Possessing a built-in module, such a terminal automatically distributes orders between drivers.
● Finally, the PDA (Personal Pocket Computer) together with the application for the driver provide the ability to work with GPS. With their help, the car driver receives and processes orders, can find out the exact calculation of the cost of the trip, as well as the route to the specified point without being distracted from the road process. This feature is also very convenient because it saves drivers and customers from embarrassing situations like “Will you show me the way?”. With the use of a GPS navigator, the passenger can relax and go about their business during the trip, and the driver will be sure that he will deliver the person to the destination.
By the way, do you want to know how to make money by renting cars for taxis? – Read about the step by step plan
If a taxi order is made via the Internet online, then it enters the program, which in turn automatically processes it and sends an SMS notification to the client containing data about the approaching car. Thus, there is a complete automation of work from the receipt of an order to its implementation. But for this, the Airport Taxi near me service needs to have its own website.
Which site will be the most attractive to customers?
Do not underestimate the number of people who use the Internet through mobile communicators. Given that the proportion of users of smartphones, tablets and other devices is only increasing, it is necessary that the site be adaptive to screens of different sizes. Thus, you expand your client base, taking into account the characteristics of each person.
Of course, the best indicator for people is the quality of the work performed by the service. In this regard, the implementation of feedback is of no small importance. In other words, the client should be able to leave his review at any time convenient for him. If a taxi service has its own website with the appropriate content, then both real and potential users will undoubtedly appreciate it.
It must be remembered that the most effective site will be the one that contains the maximum of not only useful, but also interesting information. The following sections can act as such information blocks: news, vacancies, promotions and more. If the site is filled with interesting information, accompanied by high-quality design, then it will definitely attract many new customers.
Also an important factor is a reliable platform that will constantly develop, and this directly affects the relevance of the site. A good solution that combines all the above functions would be a ready-made website for a taxi service from the Three Colors studio.
Of course, it depends only on you whether it is worth transferring the activities of your taxi service to the level of automation or not. You can still use walkie-talkies to this day, keep records in writing, wasting time, and, accordingly, customers. Only one thing is obvious, in the work of the taxi service it is important to be one step ahead, which is why the most competitive services introduce modern technologies into their activities.
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